Coffee with the Dog Issue 692
Service justifies price
By Michael Dalton Johnson
I drive an older luxury car. Its glory days are long behind it, but I still like it. For many years I had the car serviced at an independent garage. When the garage owner retired and closed his shop, I decided to try the local dealership.
I arrived at the dealership at the appointed time and was greeted by a well-dressed woman who said, "Good morning! My name Jan, I’m your service concierge. Your service representative is John Nelson. Have a seat in his office, and he’ll be right with you. May I bring you a cup of coffee?"
John entered his office a few minutes later and, after a few questions...