Coffee with the Dog Issue 692

Service justifies price

By Michael Dalton Johnson

I drive an older luxury car. Its glory days are long behind it, but I still like it. For many years I had the car serviced at an independent garage. When the garage owner retired and closed his shop, I decided to try the local dealership.

I arrived at the dealership at the appointed time and was greeted by a well-dressed woman who said, "Good morning! My name Jan, I’m your service concierge. Your service representative is John Nelson. Have a seat in his office, and he’ll be right with you. May I bring you a cup of coffee?"

John entered his office a few minutes later and, after a few questions...

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