SalesDog Weekly Newsletter
        Issue 547 Coffee with The Dog October 11th, 2011        
  Get up, Dress up and Show up  
 
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More Customers: How to Create an Irresistible Elevator Speech" by Jill Konrath.
 
 
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Fire Any Customers Lately?
Quote of the Week: "Hard work spotlights the character of people: some turn up their
sleeves, some turn up their noses, and some don't turn up at all."
— Sam Ewing
 
 
Publisher's Note:

Keep it real.

"Be yourself; everyone else is already taken." – Oscar Wilde

Don't try to be someone you are not. It will be a painful experience for both you and whoever you are trying to mislead. Do what you do well. Be who you are, and you will not only be authentic, but you will get respect and have far greater persuasive power in business.

In 1776 Benjamin Franklin was made ambassador to France. Instead of trying to fit in with the powdered wig crowd, Franklin wore a fur cap and homespun clothing. He refused to join the social masquerade and understood that the French would appreciate authenticity. He was right. He became the toast of Paris.
Trivia: We send our mail according to the proper ZIP code. What is "ZIP" an abbreviation for? Find the answer at close of newsletter.
Interesting but useless fact: If a statue of a person on a horse has both front legs in the air, the person died in battle; if the horse has one front leg in the air, the person died as a result of wounds received in battle; if the horse has all four legs on the ground, the person died of natural causes.
Inexorable is the featured word of the week. Find the definition, pronunciation key, and an example of it used in a sentence at the bottom of the newsletter.
Dogfucuis Say: Some days you are the bug, some days you are the windshield.
 
 
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Tom Hopkins
7 Steps to Getting Referrals eBook by Tom Hopkins
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Fire Any Customers Lately?
by Mark Hunter
Sales 2.0 November 14th - 15th - Santa Monica, CA

You will always have 10% of your customers who are not profitable. No matter how much you think you need their business, they're hurting your top-line and bottom-line. Save yourself some money and gain some time by firing them.

Whenever I mention this to people, they always freak out because they soon see how serious I am. There is not one salesperson who does not have a customer who needs to be fired, based on the lack of profit you're making from them and/or the hassles they are causing you and your company. The most valuable asset in any company is time - the time the employees have. When it gets wasted doing activities that are not profitable, then it only results in one thing - the overall company being less profitable.

Challenge yourself on finding those customers who are not bringing profit to your company. Don't settle for the belief that you can't get rid of them because you don't have any better customers to replace them with. That belief will get you in trouble very quickly, because no business can stay in business if it's losing money. You might as well save a lot of time and simply stop doing any business and stare at yourself all day long doing nothing.

The point is this: By getting rid of customers that are not profitable, you will free up time and resources to go after better customers that have the potential to deliver to you real profits.

Easiest way I've found to fire a customer is to raise their prices. If they accept the price increase, then you'll now make the money you need to turn the customer into a profitable one. If they don't accept the price increase and leave, then you've achieved what you set out to do.

Each time I've worked with a salesperson or company to help them do this, I've been amazed at the positive impact it has had on the sales motivation. It will absolutely sky rocket. And in the end, the only effective salesperson is the one who has a high level of sales motivation.

Mark Hunter, "The Sales Hunter", is a sales expert who speaks to thousands each year on how to increase their sales profitability. For more information or to read his Sales Motivation Blog, visit www.TheSalesHunter.com.

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The book that has saved telesales careers!
Don't drain your energy and waste your precious time with sales methods that no longer work. There are better ways. Check out The Sales Winner's Handbook.

Trivia:
We send our mail according to the proper ZIP code. What is "ZIP" an abbreviation for?

Word of the Week: Inexorable adjective [in-ek-ser-uh-buhl]
  1. unyielding; unalterable: inexorable truth; inexorable justice.
  2. not to be persuaded, moved, or affected by prayers or entreaties: an inexorable creditor.
Example: The inexorable march of technology.
Definition courtesy Dictionary.com

 
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Tom Hopkins
7 Steps to Getting Referrals eBook by Tom Hopkins
Let master sales trainer, Tom Hopkins, teach you how to generate business by referrals. Read his 7 Steps to Getting Referrals ebook to get new business from existing clients.
 
Click Here to Download
 
   
Trivia Answer:
Zone Improvement Plan
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Do the write thing...
I really appreciate your feedback. I read and try to respond to all I receive. My email address is Michael@SalesDog.com. Please send your comments and suggestions directly to me rather than hitting the reply button or odds are I'll never get it.

Do The Dog a Favor. If you found this week's advice helpful, please forward this page and invite your friends and co-workers who sell for a living to join the pack.

The purpose of the SalesDog newsletter is to inform, inspire and challenge you.

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