Quote of the Week

"The trouble with talking too fast is you may say something you haven't thought of yet." -- Ann Landers, Advice Columnist

Have you ever promised something to a customer then quickly realized you couldn't deliver? Passed on some company news you shouldn't have? Made a comment that was offensive or rude, only to realize this a second too late? These verbal slip-ups will cost you sales every time.

Prevent foot-in-mouth syndrome by slowing down and taking a few seconds to collect your thoughts before speaking. You'll not only avoid embarrassing yourself, you'll appear more thoughtful, confident and professional.

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