Monday, March 23, 2009

Quote of the Week

"Your most unhappy customers are your greatest source of learning." -- Bill Gates

It's hard to admit, but we've all had a customer that's been unhappy with our services - whether we deserve it or not. While no one likes to look back on those situations, sometimes reflection can give us the information we need to make sure it doesn't happen again.

What could you have done differently to change the outcome? Take a look back and use what you learn to make sure you only have happy customers!

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